A Legal Disclaimer

Theokretroera.shop Returns & Refunds Policy
 
At Theokretroera.shop, we want you to be delighted with your retro and vintage finds. We understand that buying online means you can't always see or try on items beforehand. This policy outlines your rights and our procedures for returns and refunds, ensuring compliance with UK consumer law and a smooth shopping experience.
 
Our Commitment
 
We are committed to providing accurate descriptions and high-quality vintage items. Each piece is unique and may show signs of its history, which will be detailed in the product description. Your satisfaction is important to us, and we aim to handle all returns fairly and efficiently.
 
1. Right to Cancel (Change of Mind) - Distance Selling
 
As an online retailer, we adhere to the Consumer Contracts Regulations 2013 (CCR). This gives you a "cooling-off period" during which you can change your mind about your purchase, even if the item is not faulty.

• Notification Period: You have 14 calendar days from the day you receive your order to inform us of your decision to cancel. You do not need to provide a reason.  

• Return Period: Once you have informed us of your cancellation, you have another 14 calendar days to return the goods to us.  

• Refund Timeline: We will process your refund within 14 calendar days of receiving the returned goods.  

• Return Shipping Costs: For change-of-mind returns, you are responsible for the cost of returning the item(s) to us.  

 
2. Faulty or Incorrect Items
 
Under the Consumer Rights Act 2015 (CRA), all items must be of satisfactory quality, fit for purpose, and as described. This applies to both new and second-hand goods. If an item you receive is faulty or incorrect, please contact us immediately.  

• Within 30 Days: If a fault is discovered within 30 days of receiving your item, you have the right to a full refund.  

• Within 6 Months: If a fault is discovered after 30 days but within six months of receiving your item, we will offer a repair or replacement. If this is not possible or unsuccessful, you are entitled to a refund. The burden of proof is on us to show the item was not faulty at the time of sale.  

• Return Shipping Costs: If an item is faulty or incorrect, we will cover the cost of return shipping, typically based on an economical shipping option (e.g., second class signed for).  

Please Note: You do not have legal rights if you knew about the fault before purchase, if you damaged the item yourself, or if the damage is due to fair wear and tear, accident, or misuse. Our product descriptions will clearly detail any existing imperfections characteristic of vintage wear.  
 
3. Condition of Returned Items
 
For all returns (change of mind or faulty), items must be returned in a suitable condition.

• Resellable Condition: Items must be returned unworn, free of stains, odours, animal hair, and creases. They must not be damaged and must be returned with original tags attached (if applicable) and original packaging (e.g., shoe boxes).  

• Trying On: You are welcome to try on items as you would in a physical store, but please do not wear them for an extended period.  

• Inspection: All returned items will be inspected by our Quality Control team upon arrival. If an item is returned in an unsuitable condition, we may not be able to accept the return, and the item may be sent back to you.  

 
4. Non-Returnable Items
 
For health and hygiene reasons, and in accordance with consumer regulations, certain items cannot be returned unless they are faulty:

• Face masks, hosiery, lingerie, swimwear (if hygiene seal is broken or removed).  

• Pierced jewellery (if the seal has been tampered with or is broken).  

• Personalised or custom-made items.  

• Digital items once downloading has commenced.  

Items marked as "Final Sale" are heavily discounted and generally not eligible for returns, exchanges, or refunds due to change of mind. However, your statutory rights regarding faulty goods still apply to "Final Sale" items.  
 
5. How to Return an Item
 
To initiate a return, please follow these steps:

1. Contact Us: Email us at or use our dedicated returns portal (if available on your website) to inform us of your intention to return. Please include your order number.

2. Complete Returns Form: If a returns form was included with your order, please complete it. If not, or if you've misplaced it, please contact us for a replacement.

3. Proof of Purchase: Include proof of purchase with your return (e.g., original invoice, receipt, or bank statement).  

4. Packaging: Pack the item(s) securely to prevent damage during transit. You can use the original packaging or any secure alternative.

5. Shipping:

   • For change-of-mind returns, you are responsible for the return shipping costs. We recommend using a tracked or signed-for delivery service, as the item remains your responsibility until it reaches us.  

   • For faulty or incorrect items, we will provide instructions for return shipping and cover the cost.

 
6. Refund Processing
 

• Once we receive your returned item(s) and they have passed inspection, we will process your refund.

• Refunds will be issued to the original payment method used for the purchase.  

• Please allow up to 14 calendar days from the date we receive your return for the refund to be processed and appear in your account. The exact timing may depend on your bank or payment provider.  

 
7. Exchanges
 
We do not offer direct online exchanges. If you wish to exchange an item for a different size or style, please return the unwanted item for a refund following the process above and place a new order for the desired item.  
 
8. Contact Us
 
If you have any questions about our Returns & Refunds Policy or need assistance with a return, please do not hesitate to contact our customer care team at or. Please include your order number in all communications.