Shipping Policy

Shipping Policy for theokretroera.shop

Last Updated: July 17, 2025
This Shipping Policy outlines the practices and procedures for shipping orders placed through www.theokretroera.shop. Our aim is to provide clear information regarding delivery times, costs, and processes, ensuring a transparent and satisfactory experience for our customers. We are committed to complying with relevant consumer protection laws, including the UK Consumer Rights Act 2015, and data protection regulations such as the UK GDPR and Data Protection Act 2018.

1. Order Processing & Fulfillment

At theokretroera.shop, we pride ourselves on offering carefully selected products sourced from all corners of the globe. This dedication to unique and high-quality items means that while we strive for efficiency, your order's journey might sometimes take a little longer.

A. Order Processing Times

Order processing time refers to the period required to prepare your order for shipment after it has been placed and confirmed.

Standard Processing: Orders are typically processed within 1-2 business days.
Exclusions: Please note that weekends and public holidays are excluded from processing times.
Daily Cut-off: Orders received after 5:00 PM GMT will be processed on the next business day.
Peak Seasons: During peak seasons (e.g., holidays) or unforeseen circumstances, processing times may be longer. We will communicate any significant delays via website announcements or order status updates.

B. Order Confirmation and Tracking

Order Confirmation: Upon placing an order, you'll receive an immediate order confirmation email detailing your purchase.
Shipment Confirmation: Once your order has been processed and dispatched, a separate shipment confirmation email will be sent. This email will include a unique tracking number and a direct link to monitor your order's real-time status.

2. Domestic Shipping (Within the UK)

A. Available Shipping Methods and Estimated Delivery Times

theokretroera.shop offers door-to-door delivery only, with no local pickup available. Due to our products being carefully selected and sourced from various corners of the world, the standard delivery time is 7-14 business days. We do not offer next-day delivery or 1-2 day expedited options. The table below outlines the available methods, estimated delivery times, and associated costs.
Shipping MethodEstimated Delivery TimeCost
Standard Delivery7-14 business days£4.99
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B. Shipping Costs and Free Shipping Criteria

Shipping Costs: The shipping costs for each domestic method are clearly detailed in the table above.
Free Shipping: theokretroera.shop offers free standard delivery for all orders totaling over £50.00.

C. No Local Pickup Option

Please be aware that we do not offer local pickup for orders. All orders are fulfilled exclusively via door-to-door delivery.

3. International Shipping

A. Countries We Ship To and Estimated Delivery Times

theokretroera.shop ships to a wide range of countries and regions worldwide. Estimated delivery times for international shipments are provided below. As our products are often sourced internationally, the fulfillment time for an order can be extended. The standard delivery time for international orders is also generally 7-14 business days, though these times can vary significantly due to customs processes and local delivery networks, potentially leading to longer waits for items from more distant origins.
Shipping Zone/Country GroupShipping MethodEstimated Delivery TimeCostDuties & Taxes
EU Zone 1Standard International7-14 business days£9.99Buyer Responsible (DDU)
North AmericaStandard International10-20 business days£14.99Buyer Responsible (DDU)
Rest of WorldStandard International14-28 business days£19.99Buyer Responsible (DDU)
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B. Customs, Duties, and Taxes (DDU Explanation)

It's crucial to understand who is responsible for customs duties, import taxes (including VAT), and other fees for international orders.

DDU (Delivered Duty Unpaid): theokretroera.shop primarily operates on DDU terms for international shipments. This means the buyer is solely responsible for paying any customs duties, import taxes (e.g., VAT for EU customers if IOSS is not used), and any associated customs clearance fees upon the package's arrival in the destination country. These are additional costs not included in the product price or the shipping fee paid at checkout.
DDP (Delivered Duty Paid): Currently, theokretroera.shop does not offer DDP shipping. If this option becomes available for selected regions in the future, it would mean the seller covers all duties, taxes, and customs fees, and the buyer receives the goods directly without any additional charges upon delivery.
EU VAT (Specific Clause): For shipments to EU consumers, please note that as of July 2021, all goods are subject to VAT, regardless of their value. If theokretroera.shop is registered with the Import One-Stop Shop (IOSS) system, VAT will be collected at checkout. If not, you, the customer, will be responsible for paying VAT upon import, which may cause delays or double taxation if not managed by the seller.

C. International Shipping Restrictions

Customers should be aware of any countries or regions to which theokretroera.shop cannot ship due to legal restrictions, carrier limitations, or import regulations on specific products. We also advise checking for any product categories that may be restricted for international shipping (e.g., hazardous materials, certain electronics, items requiring special licenses).

4. Lost or Damaged Parcels

A. Retailer's Responsibility and Customer Rights (UK Consumer Rights Act 2015)

Under the UK Consumer Rights Act 2015, theokretroera.shop is legally responsible for ensuring goods are delivered within 30 days of your order (unless a different timeframe is explicitly agreed upon) and that they are of satisfactory quality, fit for purpose, and as described upon delivery. The seller remains responsible for the goods until they are physically delivered to you. This means theokretroera.shop bears responsibility for delivery, even if delays or damages are caused by the chosen courier company. You have a statutory right to a refund, replacement, or repair if goods are found to be faulty or damaged upon delivery. You are entitled to a full refund if a delivery date was essential and not met, or if no delivery date was agreed and a second delivery attempt by the seller also failed.

B. Procedure for Reporting Lost/Damaged Items

In the event of a lost or damaged item, please contact theokretroera.shop directly, rather than the courier company.

Damaged Items: For damaged items, you will be required to provide evidence, such as high-quality photographs from multiple angles, clearly showing the damage to both the item and its original packaging. Please retain all original packaging and the damaged item(s) until the issue is fully resolved, as carriers may require inspection.
Reporting Deadlines: Please report lost items within [X] days of the estimated delivery date, or damaged items within [X] days of receipt.

C. Resolution Process (Refunds, Replacements, Claims)

Upon receiving a report of a lost or damaged item, theokretroera.shop will initiate an investigation with the carrier and keep you informed of the progress. You will be offered a choice of a full refund, a replacement item, or a repair, depending on the nature of the issue and your preference. Our aim is to resolve all lost/damaged item claims within [X] business days. theokretroera.shop will handle any necessary claims with the courier on your behalf, ensuring a smooth process for you.

5. Returns, Exchanges, and Cancellations

This section provides a brief overview of theokretroera.shop's general policies on returns, exchanges, and cancellations. For complete and detailed information, please refer to our separate, comprehensive Returns & Refunds Policy, as this is a distinct and often complex legal and operational area that requires its own dedicated document.

A. Conditions for Returns/Exchanges

Key conditions for returns generally include a permitted timeframe (e.g., "within 14 days of receipt"), the required condition of the item (e.g., "unused and in its original packaging"), and any categories of items that are non-returnable (e.g., personalized goods, digital products). We will also briefly outline who bears the cost of return shipping (e.g., "Customers are responsible for return shipping costs unless the item is faulty or incorrect").

B. Order Cancellation Policy

Orders can be canceled free of charge before they have been dispatched. Once an order has been dispatched, our standard Returns & Refunds Policy applies.

6. Data Protection and Privacy (Shipping-Specific Compliance)

A. Types of Personal Data Collected for Shipping

theokretroera.shop collects and processes the following categories of personal data solely for shipping and order fulfillment purposes:

Identification Data: Full name.
Contact Data: Shipping address, billing address, email address, phone number.
Transactional Data: Payment details (though actual processing is often handled by third parties).
Technical Data: IP addresses, cookie identifiers (for order tracking, analytics, and security purposes).

Data TypePurpose of CollectionLegal Basis
Full NameOrder fulfillment, delivery communicationContractual Necessity
Shipping AddressOrder fulfillment, deliveryContractual Necessity
Email AddressOrder confirmation, delivery updates, customer serviceContractual Necessity
Phone NumberDelivery communication, customer serviceContractual Necessity
IP AddressFraud prevention, security, website analyticsLegitimate Interest, Consent (for analytics)
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theokretroera.shop adheres to the principle of "data minimization," meaning we only collect and process the minimum amount of personal data reasonably necessary for order fulfillment and shipping purposes.

B. Legal Basis for Processing Shipping Data

theokretroera.shop clearly defines the legal bases for processing personal data related to shipping in accordance with GDPR/UK DPA:

Contractual Necessity: The primary legal basis for collecting and processing names, addresses, and payment details is to fulfill the sales contract entered into with you (i.e., processing payments and shipping orders).
Legitimate Interests: May apply for specific purposes such as fraud prevention or improving e-commerce functionality, provided your rights and freedoms do not override these interests.
Consent: Explicit, informed, and freely given consent is required for purposes beyond contractual necessity, such as sending marketing communications (e.g., newsletters, personalized product recommendations) or for certain types of analytics. This consent must be separate and clearly opt-in.

C. Data Minimization and Retention Periods for Shipping Data

theokretroera.shop is committed to collecting and processing only the minimum amount of personal data necessary for shipping and order fulfillment purposes. Personal data will be retained only for as long as necessary to fulfill the original purpose for which it was collected (e.g., until the order is delivered and the return/refund period has passed) or to comply with any overriding legal or regulatory requirements (e.g., tax records may require retention for 6-7 years). Once the purpose has been met and legal retention periods expire, data is securely deleted or anonymized.

D. Sharing Data with Third Parties (Couriers, Payment Processors) and Data Processing Agreements (DPAs)

theokretroera.shop shares shipping-related data with the following categories of third-party service providers to facilitate order fulfillment: couriers, payment gateways, fraud prevention services, IT support providers, and cloud storage services. We ensure that all third-party processors handling personal data on our behalf are fully compliant with GDPR/UK DPA requirements. As legally required, Data Processing Agreements (DPAs) are in place with all data processors. These agreements detail the scope of data processing, the roles and responsibilities of each party, the security measures that must be implemented to protect the data, data breach notification procedures, and specifications for how data should be handled after processing is complete.

E. Security Measures for Shipping Data

theokretroera.shop implements robust technical and organizational security measures to protect personal data throughout its lifecycle, from collection to storage and transmission. Specific examples of security measures include:

Encryption: Comprehensive encryption of sensitive customer data, both in transit (e.g., SSL/TLS for website communication) and at rest (e.g., encrypted databases).
Access Controls: Implementation of strict, role-based access controls (RBAC) to limit access to customer data, ensuring only authorized personnel can access it.
Authentication: Use of strong, unique usernames and passwords, and Multi-Factor Authentication (MFA) for internal systems accessing sensitive data.
Audits: Regular security audits and vulnerability assessments to identify and remediate potential weaknesses.

Furthermore, theokretroera.shop provides comprehensive staff training to ensure all employees involved in processing personal data understand the fundamental principles of GDPR/UK DPA, best practices for secure data handling, and how to recognize and report potential security threats such as phishing attempts.

F. Data Subject Rights Regarding Shipping Data

As a customer of theokretroera.shop, you have fundamental rights regarding your personal data used for shipping purposes, in accordance with GDPR/UK DPA:

Right to be informed: The right to know how your data is collected, used, shared, and stored.
Right of access: The right to request confirmation of whether your personal data is being processed and to obtain a copy of your data (known as a Subject Access Request – SAR).
Right to rectification: The right to request correction of any inaccurate or incomplete personal data held about you.
Right to erasure ("Right to be forgotten"): The right to request the deletion of your personal data under certain conditions (e.g., data no longer needed for the original purpose, withdrawal of consent where consent was the legal basis).
Right to restrict processing: The right to request a temporary limitation on how your data is processed.
Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
Right to object: The right to object to the processing of your personal data, particularly for direct marketing purposes (an absolute right) or based on legitimate interests.

theokretroera.shop provides clear and easy-to-understand instructions on how customers can exercise these rights, including specific contact details for data protection inquiries. The response time for requests is typically one month, with a possible extension to two months for complex requests, and requests are generally free of charge unless "manifestly unfounded or excessive."

G. Shipping Data Breach Notification Procedure

A personal data breach is defined as a security incident leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data. theokretroera.shop is committed to notifying the relevant supervisory authority (the Information Commissioner’s Office - ICO in the UK) without undue delay, and where feasible, no later than 72 hours after becoming aware of a breach, if it is likely to result in a risk to individuals' rights and freedoms. Additionally, theokretroera.shop is committed to directly informing affected individuals without undue delay if the breach is likely to result in a high risk to their rights and freedoms. The breach notification will include information such as the nature of the breach, contact details of the Data Protection Officer or other contact point, the likely consequences, and measures taken or proposed. All personal data breaches, regardless of whether they require notification, will be thoroughly documented internally.

7. Customer Communication Best Practices

A. Transparency of Shipping Information

theokretroera.shop emphasizes using clear, concise, and easy-to-understand language throughout this Shipping Policy, actively avoiding legal jargon or overly technical terminology. This Shipping Policy is readily accessible from prominent locations on our website, such as the footer, during the checkout process, and on relevant product pages. We aim to use tables, infographics, or other visual aids to present complex information (e.g., shipping rates, delivery timelines) in an easily digestible format.

B. Proactive Communication for Delays and Issues

theokretroera.shop is committed to early, honest, and frequent communication in the event of any potential shipping delays, service interruptions, or unforeseen issues. Appropriate communication channels are used for different scenarios: personalized emails/SMS for individual order delays, and website banners/dedicated status pages for widespread issues. Messages are personalized with your name, order number, and a direct tracking link. We will express empathy and offer solutions or gestures of goodwill in case of delays (e.g., discount codes for future purchases, free expedited shipping on your next order, or the option to cancel your order for a full refund). Regular updates will be provided until the issue is fully resolved, even if there are no significant status changes.

C. Customer Service Channels

theokretroera.shop provides clear and easily accessible contact details for all shipping-related inquiries (e.g., a dedicated customer service email address, phone number, and a link to a contact form). Expected response times for customer service inquiries are also specified to set realistic expectations.

8. Policy Review and Updates

theokretroera.shop is committed to regularly reviewing and updating this Shipping Policy to reflect changes in business practices, shipping options, carrier agreements, and evolving legal/regulatory requirements. Customers are encouraged to check the policy periodically to ensure they are aware of the latest terms.

9. Contact Us

If you have any questions or concerns regarding this Shipping Policy or our data protection practices, please contact us at: Email Address: info.theokretroera@gmail.com

Shipping Policy

Standard Processing: Orders are typically processed within 1-2 business days.

Exclusions: Please note that weekends and public holidays are excluded from processing times.

Daily Cut-off: Orders received after 5:00 PM GMT will be processed on the next business day.

Peak Seasons: During peak seasons (e.g., holidays) or unforeseen circumstances, processing times may be longer. We will communicate any significant delays via website announcements or order status updates.

B. Order Confirmation and Tracking

Order Confirmation: Upon placing an order, you'll receive an immediate order confirmation email detailing your purchase.

Shipment Confirmation: Once your order has been processed and dispatched, a separate shipment confirmation email will be sent. This email will include a unique tracking number and a direct link to monitor your order's real-time status.

Shipping Costs: The shipping costs for each domestic method are clearly detailed in the table above.

Free Shipping: theokretroera.shop offers free standard delivery for all orders totaling over £50.00.

Reporting Deadlines: Please report lost items within [X] days of the estimated delivery date, or damaged items within [X] days of receipt.

Identification Data: Full name.

Contact Data: Shipping address, billing address, email address, phone number.

Transactional Data: Payment details (though actual processing is often handled by third parties).

Technical Data: IP addresses, cookie identifiers (for order tracking, analytics, and security purposes).

Contractual Necessity: The primary legal basis for collecting and processing names, addresses, and payment details is to fulfill the sales contract entered into with you (i.e., processing payments and shipping orders).

Legitimate Interests: May apply for specific purposes such as fraud prevention or improving e-commerce functionality, provided your rights and freedoms do not override these interests.

Consent: Explicit, informed, and freely given consent is required for purposes beyond contractual necessity, such as sending marketing communications (e.g., newsletters, personalized product recommendations) or for certain types of analytics. This consent must be separate and clearly opt-in.

Encryption: Comprehensive encryption of sensitive customer data, both in transit (e.g., SSL/TLS for website communication) and at rest (e.g., encrypted databases).

Access Controls: Implementation of strict, role-based access controls (RBAC) to limit access to customer data, ensuring only authorized personnel can access it.

Authentication: Use of strong, unique usernames and passwords, and Multi-Factor Authentication (MFA) for internal systems accessing sensitive data.

Audits: Regular security audits and vulnerability assessments to identify and remediate potential weaknesses.

Right to be informed: The right to know how your data is collected, used, shared, and stored.

Right of access: The right to request confirmation of whether your personal data is being processed and to obtain a copy of your data (known as a Subject Access Request – SAR).

Right to rectification: The right to request correction of any inaccurate or incomplete personal data held about you.

Right to erasure ("Right to be forgotten"): The right to request the deletion of your personal data under certain conditions (e.g., data no longer needed for the original purpose, withdrawal of consent where consent was the legal basis).

Right to restrict processing: The right to request a temporary limitation on how your data is processed.

Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to object: The right to object to the processing of your personal data, particularly for direct marketing purposes (an absolute right) or based on legitimate interests.

Shipping Policy - The Basics

What to Include in the Shipping Policy